A nationwide outage involving an internet company affected 911 cell phone calls in MA early Friday morning, according to State Police.
The 911 outage hit some populous areas, including Portland, Oregon, and western parts of Washington state, Missouri, Idado and Arizona, according to reports. Pai called the outage "particularly troubling" in a statement.
Thousands of customers around the country, including Louisiana and Wyoming, are still experiencing outages Friday morning, according to Newsweek. It fined AT&T $5.25 million for two nationwide outages in March and May of 2017 that lasted a total of approximately six hours, and resulted in the failure of 15,200 failed 911 calls.
Jessica Rosenworcel, a member of the Federal Communications Commission, said via Twitter her agency needed to investigate. Whether you're in a vehicle crash, a burning building, or facing a serious medical problem, the last thing you want to hear when you dial "911" is a busy signal.
The company pledged to fix the issue by 1 a.m. PT on Friday but issues persisted throughout the morning. The company said about 8 p.m. Thursday that it expected to expected to have all services "fully restored within 4 hours".
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A Nationwide outage reaching from NY to California has been causing headaches since early Thursday morning.
"You may hear a fast busy signal, hear a recording saying "All circuits are busy" or something similar, or you may get connected to a different emergency call center than you were expecting", the State Police said in a statement.
Pai said he had spoken with CenturyLink 'to underscore the urgency of restoring service immediately'.
"This inquiry will include an examination of the effect that CenturyLink's outage appears to have had on other providers' 911 services".